Privacy Policy
Last updated: January 2026
1. Data We Collect
We collect personal information necessary to provide our services and comply with regulatory requirements. This includes: registration data (name, email address, date of birth, country of residence); KYC verification documents (government-issued ID, proof of address); payment information (processed through third-party payment providers — we do not store full card numbers); gaming activity (bets placed, games played, session data); technical data (IP address, device type, browser, operating system); and communication records (live chat, email support).
2. How We Use Your Data
We use collected data for: account management and service provision; regulatory compliance (KYC/AML requirements under our Curaçao eGaming licence); fraud prevention and security monitoring; processing payments and withdrawals; customer support; and sending communications about your account or promotions you have opted into. We do not sell personal data to third parties for marketing purposes.
3. Data Security
All data transmitted between your browser/device and our servers is encrypted using 256-bit SSL. Payment data is processed through PCI-DSS Level 1 compliant payment gateways. KYC documents are stored in an encrypted document management system with access restricted to authorized compliance staff. We conduct regular security audits and penetration testing on our infrastructure.
4. Data Sharing
We share data with: payment processors (to process deposits and withdrawals); KYC verification services (to verify identity documents); fraud detection services (to protect against unauthorized activity); regulatory authorities (where legally required under our licence); and our technology providers who process data on our behalf under strict data processing agreements. All third-party processors are contractually bound to handle data securely and only for the specified purpose.
5. Cookies
We use cookies for: session management (keeping you logged in); analytics (understanding how players use our site — aggregated, anonymized data); fraud detection (identifying suspicious access patterns); and affiliate tracking (linking your registration to the source that referred you). Essential cookies cannot be disabled without affecting site functionality. Analytics and tracking cookies can be managed through your browser settings or our cookie preference center.
6. Data Retention
We retain account data for a minimum of 5 years after account closure, as required by anti-money laundering regulations. KYC documents are retained for the same period. Gaming activity records are retained for 7 years. Communications records are retained for 3 years. After the retention period, data is securely deleted or anonymized.
7. Your Rights
You have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (subject to regulatory retention requirements); object to processing of your data for marketing purposes; and data portability (receive your data in a structured format). To exercise these rights, contact our support team. We respond to data rights requests within 30 days.
8. Marketing Communications
We send promotional emails and in-app notifications to players who have opted in during registration. You can unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by updating preferences in Account Settings. Players in a self-exclusion period are automatically removed from all marketing lists and will not receive promotional communications during the exclusion period.
9. Contact
For privacy-related queries, data access requests, or concerns about how your personal data is handled, contact our support team via live chat or email. We aim to respond to all privacy queries within 5 business days. For unresolved concerns, you may also contact the data protection authority in your jurisdiction.
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